At parlay, we believe that gaming should always be a fun and enjoyable experience. We are committed to supporting every player in the Philippines with the tools, information, and resources they need to keep their gaming habits healthy and within their personal limits.
Gaming is meant to be a source of entertainment, not a source of stress or financial difficulty. parlay takes its responsibility as a licensed gaming platform in the Philippines seriously, and we actively work to create an environment where players can enjoy themselves safely and responsibly.
You can set daily, weekly, or monthly deposit limits on your parlay account at any time. These limits help you stay within a budget that you are comfortable with and prevent unplanned overspending. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. We encourage all players in the Philippines to use this tool as a first step toward mindful gaming. Keeping your deposits within a planned range makes the experience more enjoyable and stress-free.
Losing track of time is one of the most common challenges for online players. parlay provides session time reminders that alert you when you have been playing for a set duration. You can configure these reminders from your account settings to suit your own schedule and lifestyle. Regular breaks help you stay refreshed, make clearer decisions, and maintain a healthy balance between gaming and other daily activities. We recommend setting a reminder for every hour of play as a simple and effective habit.
If you feel that you need a short break from gaming, you can activate a cooling-off period on your account. During this time, you will not be able to log in or place any bets, giving you the space to step back and reassess your gaming habits. Cooling-off periods can be set for a duration of your choosing, from a few days up to several weeks. This tool is designed for players who want a temporary pause without committing to a full self-exclusion. It is a practical and private way to take control of your gaming activity whenever you feel the need.
For players who feel they need a longer or more permanent break, self-exclusion is available through your account settings or by contacting our support team directly. Once self-exclusion is activated, your account will be suspended for the chosen period and you will not be able to register a new account during that time. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. If you are struggling with your gaming habits, we strongly encourage you to use this option without hesitation. Your long-term health and financial wellbeing are always more important than any gaming session.
Problem gambling can affect anyone, regardless of age, background, or experience. Being aware of the warning signs is the first step toward getting the right support. The following indicators may suggest that gaming has moved beyond healthy entertainment.
If you recognise any of these signs in yourself or someone you care about, please reach out for support. You are not alone, and help is available. Our support team can guide you toward the right resources, and you can also contact the Philippine Amusement and Gaming Corporation (PAGCOR) or local mental health services for professional assistance. Taking action early makes a significant difference, and there is no shame in asking for help when you need it.
If you or someone you know needs help with gambling-related concerns, the following organisations provide confidential support and guidance to players across the Philippines. We encourage you to reach out to any of these services without hesitation.
The Philippine Amusement and Gaming Corporation provides responsible gaming guidelines and support channels for players who need assistance managing their gaming activity.
The Department of Health operates a 24/7 mental health crisis hotline available to all Filipinos. If gaming-related stress is affecting your mental health, please do not hesitate to call.
Gamblers Anonymous offers peer support groups and a proven 12-step recovery programme for individuals and families affected by problem gambling across the Philippines.
parlay strictly enforces an age requirement of 21 years and above for all registered players, in line with Philippine gaming regulations. We conduct identity verification checks during the registration process and reserve the right to request additional documentation at any time to confirm a player's age. If we have reason to believe that a minor has accessed the platform, the account will be suspended immediately and any funds will be handled in accordance with applicable law. We urge parents and guardians to make use of parental control software to prevent underage access to online gaming platforms. Protecting young people from gambling-related harm is a responsibility we take very seriously at every level of our operations.
Our support team is here to assist you with any responsible gaming concerns. You can also visit our FAQ page for quick answers, or log in to your account to manage your personal gaming limits and preferences.