This Privacy Policy explains how parlay collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and handling it responsibly in line with applicable Philippine laws and regulations.
When you register for an account on parlay, we collect the personal details you submit, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also collect a copy of a government-issued ID or other supporting documents when required for identity verification or withdrawal processing. Financial details such as your preferred payment method and transactionhistory are collected solely to process deposits and withdrawals and to comply with anti-money laundering obligations under Philippine law. All personal data you provide is stored securely and accessed only by authorised personnel who need it to operate your account.
When you visit and use the parlay platform, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, browser type and version, operating system, the pages you visit, the time and duration of your sessions, and the links you click within the platform. We use this data to monitor platform performance, detect unusual activity, prevent fraud, and improve the overall user experience for players in the Philippines. This technical data does not directly identify you by name, but it may be combined with your account information when investigating security incidents or resolving disputes. We do not use this data to serve you third-party advertisements, and it is not shared with external marketing platforms.
If you contact our support team through any available channel, we retain a record of that communication, including the content of your messages and any attachments you send. These records help us resolve your query accurately, maintain a history of your interactions with our team, and improve the quality of our customer service over time. Support records are stored securely and are accessible only to the relevant support staff handling your case. We may also send you service-related communications such as account confirmations, security alerts, and policy update notices — these are not marketing messages and cannot be opted out of while your account remains active. If you have opted in to receive promotional communications, you may withdraw that consent at any time by updating your account preferences.
The personal information we collect is used exclusively to operate and improve the parlay platform and to fulfil our legal obligations as a licensed gaming operator in the Philippines. Specifically, we use your data to create and manage your account, process financial transactions, verify your identity, detect and prevent fraud or prohibited conduct, and respond to your support requests. We may also use aggregated, anonymised data to analyse platform usage trends and make informed decisions about new features or content. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Any new purpose for which we wish to use your data that is not covered by this policy will be communicated to you in advance, and your consent will be sought where required by law.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services. All such third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose beyond what we have authorised. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep it confidential. Sensitive data such as payment information is transmitted using industry-standard encryption protocols, and our servers are hosted in secure, access-controlled environments. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. While no system can guarantee absolute security, we are committed to maintaining the highest practical standard of data protection for all players on the parlay platform.
As a registered user of the parlay platform, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also request a copy of your data in a portable format, or ask us to restrict the processing of your data in certain circumstances. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection law. Please note that some requests may require us to verify your identity before we can proceed, to ensure that your data is not disclosed to an unauthorised party.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to gaming operators in the Philippines. Data that is no longer required for any lawful purpose is securely deleted or anonymised. If you request account closure, we will begin the process of removing your active profile data, though certain records may be retained for the legally required period even after your account is closed. We review our data retention practices periodically to ensure they remain proportionate and compliant with current regulations.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify you through your registered email address or via a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. Your continued use of the parlay platform after any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this policy, please visit our FAQ page or contact our support team directly.
If you have any concerns about how your personal data is handled, our FAQ page covers the most common questions. You can also review our Responsible Gaming page to learn about the tools available to help you manage your activity on the platform.